Privacy Policy

Last updated: 2026-09-05. This is a general template and does not constitute legal advice — have it reviewed by qualified counsel, particularly regarding GDPR, CCPA/CPRA, LGPD and other regional privacy laws relevant to your customers.

1. What we collect

  • Account data: name, email, password (hashed), company details.
  • Customer data you import: names, emails, phone numbers, service history, and related fields you choose to store, on behalf of your business.
  • Usage data: messages sent, delivery/open/click events, replies, and login activity, used to operate and secure the Service.
  • Billing data: handled directly by our payment processor (Stripe) — we do not store full card details.

2. How we use data

We use data to operate the Service, send the messages you configure, provide analytics, prevent abuse, and (where you enable AI features) generate opportunity scores, campaign drafts, or content — using only the data necessary for that purpose.

3. Third-party processors

We use third-party providers to deliver core functionality, including email delivery, SMS/WhatsApp delivery, payment processing, and (optionally) AI content generation. These providers process data only as needed to provide their service to us.

4. Data retention

We retain account and customer data for as long as your account is active, and for a reasonable period afterward as required for legal, accounting, or dispute-resolution purposes.

5. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export or delete your data. Contact us through our contact page to exercise these rights.

6. Security

We use industry-standard measures including encrypted connections, hashed passwords, and access controls to protect data, but no system is completely secure.

7. Children's data

The Service is intended for business use and is not directed at children.

8. Changes to this policy

We may update this policy from time to time; material changes will be reflected by updating the date above.

Privacy Policy — VELMARAQ