How VELMARAQ works
From your customer list to recovered revenue — here's the full picture.
1. Import your customers
Upload a spreadsheet with names, contact info, service history and due dates. The import wizard maps your columns, flags duplicates, and gives you a clear summary before anything is saved.
2. VELMARAQ identifies who needs to hear from you
Due dates, inactivity periods, and service history are analyzed continuously. An explainable opportunity score highlights which customers are worth contacting now, and why — no black box.
3. Choose manual, AI-assisted, or Autopilot
Build campaigns yourself, describe an objective in plain language and let AI draft a sequence for your review, or — on eligible plans — let Autopilot enroll high-scoring customers into an approved campaign automatically, always within your consent, quota and sending-window limits.
4. Multichannel sequences run automatically
Email, SMS and WhatsApp steps fire at the right offsets relative to a due date or inactivity threshold, respecting each customer's timezone, consent status, and your sending windows.
5. Replies and bookings are tracked
SMS/WhatsApp replies land in your inbox linked to the right customer. Booking-link clicks are tracked automatically across every channel.
6. You confirm recovered revenue
When a reactivated customer books and pays, record the sale against that customer and campaign. Your dashboard shows exactly how much repeat revenue VELMARAQ helped recover.