Customer reactivation, done automatically

Every service business has a list of past customers who haven't come back — not because they're unhappy, but because nobody followed up. Customer reactivation software identifies those customers and re-engages them with timely, relevant messages instead of relying on memory or manual outreach.

What counts as an inactive customer?

Definitions vary by industry — a salon might consider 90 days inactive, while an HVAC company might use a full year. VELMARAQ lets you define inactivity thresholds per campaign, so reactivation timing matches your business rather than a generic default.

How VELMARAQ approaches reactivation

• Import your existing customer list with service history and due dates
• Set an inactivity threshold or use recorded due/service dates as the trigger
• Build (or let AI draft) a multichannel sequence across Email, SMS and WhatsApp
• Track replies, bookings, and recovered revenue in one dashboard

Why multichannel matters

Not every customer responds to email. Combining Email, SMS and WhatsApp in a single sequence increases the chance a reactivation message actually reaches someone in the way they prefer — without you having to manage three separate tools.